Refund Policy

We want you to be completely satisfied with CryptoGPT. This policy outlines our refund process and guarantees.

Last Updated: December 1, 2024 | Version 1.2

Table of Contents

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all Premium subscriptions. If you're not satisfied with CryptoGPT Premium, you can request a full refund within 7 days of your purchase.

Risk-free trial period for all new subscribers

Refund Eligibility

Eligible for Refund

You are eligible for a full refund if:

Not Eligible for Refund

Refunds will not be issued if:

Free Tier Usage

Remember that CryptoGPT offers a free tier with 3 messages per day. We encourage you to try the free version before purchasing Premium to ensure it meets your needs.

Refund Process

1
Contact Support
Email us at refunds@CryptoGPT.com with your account email and reason for the refund request. Include your transaction ID if available.
2
Review Period
We'll review your request within 2 business days. We may ask for additional information to verify your eligibility.
3
Processing
If approved, we'll process your refund within 5-10 business days. The refund will be issued to your original payment method.
4
Confirmation
You'll receive email confirmation once the refund is processed. Your Premium access will be downgraded to Free immediately.
Important Information

Payment Processor Delays: While we process refunds within 5-10 business days, it may take additional time for the refund to appear in your account depending on your bank or payment processor.

Currency Conversion: Refunds are issued in the original currency of purchase. Currency conversion fees may apply and are not reimbursable.

Subscription Management

Cancellation

You can cancel your Premium subscription at any time through your account settings. Cancellation will stop future charges, but does not automatically trigger a refund for the current billing period.

Downgrading

When you cancel Premium or receive a refund, your account will automatically downgrade to the Free tier. You'll retain access to Premium features until the end of your current billing period.

Automatic Renewal

Premium subscriptions automatically renew. You must cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Subscription Changes

If you change from monthly to weekly billing (or vice versa), the new subscription starts immediately. Previous subscriptions are not refundable when switching plans.

Special Circumstances

Technical Issues

If you experience persistent technical issues that prevent you from using the Service, contact support immediately. We'll work to resolve the issues and may offer a refund or subscription extension if we cannot resolve them promptly.

Unauthorized Charges

If you believe you've been charged without authorization, contact us immediately at hello.nasirhere@gmail.com. We'll investigate and issue a refund if the charge was unauthorized.

Regional Requirements

Some regions may have additional consumer protection laws that provide refund rights beyond our stated policy. We comply with all applicable laws and regulations.

Billing Errors

In case of billing errors, we will correct the error and issue a refund for any overcharges within 30 days of notification.

Frequently Asked Questions

How long does it take to receive my refund?
Refunds are processed within 5-10 business days after approval. The time it takes for the funds to appear in your account depends on your bank or payment processor, typically 3-10 additional business days.
Can I get a refund after 7 days?
Generally, no. Our 7-day guarantee is designed to give you enough time to evaluate the Service. However, we may make exceptions in special circumstances at our discretion. Contact support to discuss your situation.
What happens to my chat history after refund?
Your chat history is preserved when you downgrade to Free. However, with the Free tier, you'll be limited to 3 messages per day. Your historical data remains accessible unless you delete your account.
Can I re-subscribe after getting a refund?
Yes, you can re-subscribe at any time. However, note that the 7-day money-back guarantee typically applies only to first-time purchases.
Do you offer pro-rated refunds?
No, we do not offer pro-rated refunds for partial subscription periods. Refunds are only available within the first 7 days of a new subscription.
What payment methods are eligible for refunds?
Refunds are issued to the original payment method used for the purchase. This includes credit/debit cards, PayPal, and cryptocurrency payments where supported.

Need Help with a Refund?

Our support team is here to help you with any refund-related questions or issues. We typically respond within 24 hours on business days.

Email Support Help Center

Support Hours: Monday-Friday, 9 AM - 6 PM EST